Refund policy

Good call, keeps the published policy clean and airtight while still leaving you the flexibility to make exceptions when it actually makes sense (loyal customer, easy fix, low risk). No need to publicly commit to something that adds complexity and could get abused by people not in that situation.

Here's the finalized return policy, ready to use:

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Return Policy

All Squats and Hops merch is made to order, printed just for you when you place your order. Because of that, we can't accept returns or exchanges for wrong sizes, buyer's remorse, or just changing your mind. Take a look at the size chart before you order, it's there to help.

What we do cover: If your item arrives defective, damaged, or misprinted, we've got you. Reach out within 30 days of delivery with a couple of clear photos of the issue, and we'll get you a reprint or a refund.

What's not covered: Incorrect shipping info provided at checkout, minor size variations under an inch, or small print/color differences that come with the printing process itself, not a defect, just how the process works.

European Union customers: If you're ordering from the EU, you have the right to cancel your order within 14 days of receiving it, no reason required. Since our items are made to order, please reach out as soon as possible if you'd like to cancel, so we can catch it before production or shipping is too far along.

Questions about an order, or a specific situation not covered here? Contact me and I'll take a look.